About Glenside Care Home

The directors of Glenside Care Home Ltd are Trevor and Shirley Hutchinson. We purchased the business in 2000 and have worked hard to improve the standard of the business, the care provided and facilities available for our Residents and staff.

Our manager is Sandra Gamble. She has worked in care for over thirty years and has been the manager at Glenside for twelve years.

At Glenside, we take training for ourselves and staff very seriously. The manager and ourselves have NVQ 4 in care and the registered managers’ award. Trevor has taken NVQ 3 in Training and Support Services. We have all taken many other courses and provide most of the training to our staff on site.

Our staff all take NVQ 2 in care and support services and our shift leaders take NVQ 3 in care. In addition, staff take training in Understanding & Administering Medication, Patient Moving & Handling, Safeguarding & Abuse, Dignity, Health & Safety, Food Hygiene, First Aid, Understanding Dementia & Mental Health Issues, Fire Safety, Person Centered Care, Risk Assessing, Dysphagia (Swallowing), Infection Control, Diabetes, Falls Prevention, Deprivation of Liberty, Waterlow Scoring (Skin Integrity), Hand Washing, Use of Face Masks, Peg Feed Awareness to highlight just some of what we do.


To meet these aims, Glenside will set and achieve the following objectives: -
  • Develop marketing and financial strategy to secure the income of the home and allow it to re-invest for the needs of the residents and staff.
  • Ensure that each resident will have on-going assessments and individual care plans, starting with admission and ending with discharge. Admissions will be subject to an assessment by our manager who will make a personal visit and gather information from any source he/she may feel helpful in coming to a conclusion of suitability for the Home. Residents will be able to spend time at the Home prior to accepting a placement, if they wish. All placements are made on a trial basis for both parties. We will not accept emergency admissions
  • To identify the category of resident within our registration and over 40 years of age and adapt and tailor the care plan accordingly to their needs and ensure that we can offer the required care needed. 
  • To offer care to people over 40 years of age, male or female, for any of or a combination of the following, where dementia is the foremost need but not with nursing care:
    • Dementia – various types including Alzheimer’s, Vascular, Lewy Body, Fronto Temporal, Korsikoffs but not excluding others Mental Health Issues – various disorders but considering our other Residents needs
    • Physical Frailty
    • Mobility Difficulties – using walking aids but not in wheelchairs
    • Assistance with Personal Care
    • Aging
    • Promotion of Continence Care
    • Failing Eyesight – using spectacles for assistance but not registered blind unless Dementia or Mental Health issues are the over-riding condition
    • Failing Hearing - using hearing aids for assistance but not registered deaf unless Dementia or Mental Health issues are the over-riding condition
    • Special Dietary Requirements
  • Invest in training and gain understanding of related conditions and symptoms to meet our aims and objectives in offering care to those unable to look after themselves.
  • Consult with family, social services and all involved medical practitioners during our assessment process to gain as much understanding as possible of the individual to ensure we can care for their needs. Invite the resident and their family to spend time in the home to discover suitability. Take account of their physical, social and emotional activity or relationships bearing in mind, particularly for younger adults, they may still 
  • have dependent children or financial commitments and offer support and access to organisations who may be able to help.
  • As residents’ requirements change consult with families and medical practitioners for a review of residents’ needs and suitability of Glenside in meeting those needs.
  • Be flexible in our approach to accommodate the individual’s needs as this can further good practice for all within our setting but, where possible, to maintain as normal a lifestyle as possible.
  • Enhance further developments to meet the health care and psychological needs of residents within a range of disabilities. Liaise with the bodies and specialist care professionals to provide assistance and gain understanding for any specific needs. For example, where the issues may be as result of Down’s Syndrome or Huntingdon’s Disease.
  • Ensure close communication between all services and agencies and not allowing the individual to “get lost” in the system.
  • Regular evaluations of the service will take place. The directors already complete quarterly self assessments and take views of the users, their families and staff.
  • Regular updates of residents care plans are completed with staff, residents and their families and medical practitioners whilst accounting for their independence, dignity and privacy. Annual reviews will also be held.
  • Account for the complexity of supporting people with a range of needs and try to be user-led.
  • Develop staff policies to produce the highest levels of care and to have a continual training programme for all staff.
  • Ensure that appropriate arrangements are in place for the liaison of professional health care advisors.
  • To ensure that Residents are not left in vulnerable positions with others with access to the Home through vigilance, police checks and supervision.
  • Assess the suitability of the premises for all residents prior to their admission and for their on-going requirements, whilst retaining a homely and friendly atmosphere.
  • To meet, on an informal basis, with residents’ families regularly and discuss any change in needs or condition. Listen to their comments and concerns and involve medical practitioners (including specialists) or social services where necessary.
  • Discuss with residents and their families ways in which we can maximise their independence and dignity. For example, through self-care, self-medication, spiritual needs, entertainment programmes and food choices. 
  • To encourage the resident to maintain and improve upon their current levels of functioning through communication and understanding of the present and recalling events from the past of importance to them.
  • To provide as much as possible a “home from home” atmosphere and allow the resident to enjoy quality of life in a friendly atmosphere. We provide single or shared accommodation furnished and decorated to a high standard but encourage the resident to bring items of furniture, ornaments etc to make their accommodation individual to them.
  • We encourage family to be involved with us in the care of the resident and provide an OPEN VISITING policy within the home. If necessary, residents are able to use the Home’s phone for private calls. This can be used in the privacy of their room or in the office.
  • We encourage our residents to mix with and enjoy the company of others but also understand the need for privacy. Whilst activities are provided at the Home by our staff or external entertainers, we encourage our residents to continue their own hobbies and leisure interests and will do what we can to assist. We also understand that some Residents will wish to attend religious ceremonies depending on their faith and we will assist those residents in making arrangements to attend them with their families. For those who do not have families to assist them, we will endeavour to help them attend with staff support and by using specialist transport services, where necessary, whilst being mindful of costs the Resident will incur. The local Vicar holds a monthly service at the Home for all denominations but where requested we will do our utmost to have the relevant religious official visit the Home for individuals.


  • At Glenside we are determined to safeguard the interests and welfare of residents and staff through effective organisation and management.
  • To provide individual care and assistance based on individual needs to people, male or female, over 40 years.
  • To provide person centred care to each individual.
  • To prevent ill health and have medical attention when required.
  • To maintain high standards of care and practice but in a homely and friendly atmosphere
  • To make effective use of resources.
  • To ensure that staffing levels not only meet the requirements of legislation but cater for the care requirements of the residents.
  • To invest in the on-going training of our staff to understand and help with the needs of our residents.
  • To encourage, promote and help improve independence and maintain dignity and privacy.
  • To ensure that the premises meets the needs of the resident prior to their admission.
  • To ensure that our residents are not put in vulnerable situations.
  • To comply with legislation in force at the time.

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Glenside Care Home tries to offer its residents a home from home atmosphere in spacious and peaceful surroundings. Residents are encouraged to use the facilities and the patio and gardens as they wish.

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